Customer Shipping & Returns Policy
1 Orders for the product shall be received using the website www.drpallavikwatra.com and the customer will receive an email with order details.
- we will arrange to ship your ordered products within 3-4 days of your order which will be informed to the customer through an email/whats app. Please have patience and bear with shipping delays due to the ongoing COVID pandemic. Only beyond 7 days of national and 15 days of international couriers, you may raise us a grievance for the same at hello@drpallavikwatra.com. Kindly be patient and do not misbehave.
- Cash on delivery facility is not provided.
- The products can be exchanged only under the following conditions:
a) In the case of the Wrong product.
b) In the case of a Damaged product. - All product prices are inclusive of shipping costs.
- There are no returns/refunds on international orders.
- In case of returns under the aforesaid conditions, the Customer needs to inform us through an email on hello@drpallavikwatra.com Within 24 hours of receipt of the product with the following details :
a) Order ID
b) Date of receiving
c) Pictures of Item/s which needs to be returned
Tabeer Publishing (A unit of Saans Solutions LLP) shall not entertain any dispute(s) regarding damage/pilferage/tampering/leakage/non- receipt of delivery/wrong delivery, after 24 hours from the receipt/delivery of the said articles
- Refund of the product will only be allowed in case the same product is not available with us.
- Customer shall keep ready the item/s for returns and arrange to ship us the same. The packaging of such products shall also be the sole responsibility of the customer.
- In case of damaged/pilferage/tempered/pressed/leaked shipment, the receiver shall mention negative remarks on POD copy to get a claim for the shipment. In the absence of any negative remarks on POD copy clearly stating such damage/pilferage/tampering/pressing/leakage, no claim shall be entertained by Saans Solutions LLP at any point of time
- No returns/refunds are possible on the Shree Yantra products/ Energized Cervical Awakening tools at our website as the are individually consecrated as per customer requests.